Frequently Asked Questions
Q: What does therapy mean for our family?
A: Therapy often leads to better relationships, solutions to particular issues and significant reductions in feelings of distress.
Our goal is to help you and your family start to feel better. Our therapeutic methods are designed to meet your needs and to address your child's specific problems. Our services include individual therapy, group therapy, parent-child therapy and family therapy.
Therapy may involve discussing unpleasant aspects of your life, and you may experience uncomfortable feelings during treatment. If this occurs, your therapist will be there to help you get through those feelings.
Q: How often and for how long will we need to attend therapy?
A: Your family's initial evaluation will last from one to three sessions. If therapy has begun, you will usually schedule one 50-minute session per week at a time agreed upon with your therapist. However, some sessions may be longer or shorter, or more frequent or less frequent. The frequency and duration will really depend on the needs of your family.
Q: If my child is in the Therapeutic Preschool, do I have to come to therapy appointments?
A: Yes, your involvement in your child's treatment is of critical importance. Children make the most changes when their parents or caregivers are attending regular therapy sessions with them. You will be expected to attend family therapy at least once a month while your child is attending our Therapeutic Preschool.
Q: How much will it cost?
A: The Children's Center is a private, not-for-profit agency. We are able to provide affordable services because we use charitable funds to subsidize families who are unable to pay our full fee. We will refer you to our business office to establish what the fee will be for your family's sessions.
Health insurance policies will usually provide some coverage for mental health treatment. However, we strongly encourage you to review your policy and check with your insurance provider to understand your coverage fully.
Q: What if I can't keep my appointment?
A: Please do all that you can to keep your appointment as our agency is very busy. If keeping your appointment is impossible, contact us as soon possible.
Q: How long does it take to get an appointment?
A: Unfortunately, we may not be able to see your child immediately. It is important that you call us as soon as you feel you and your child may need help.
Q: When are clinicians available?
A: Our staff is generally available between the hours of 8:30 a.m. and 5:00 p.m., Monday through Friday. If you leave a message, our staff will make every effort to return your call on the same day, with the exception of weekends and holidays.
If you are unable to reach your therapist and feel that you cannot wait for him or her to return your call, you may ask to speak to another clinician or to the supervisor of your child's therapy group.
Click here for urgent issues that arise outside our regular clinic hours.